www.goyogi.dk is owned and operated by "GOYOGI ApS"

CVR no. 38584340 (hereinafter "GOYOGI" or "www.goyogi.dk")

GOYOGI
Memorial road 2
3060 Espergærde (office only)
Denmark
CVR 38584340
Mail: support@goyogi.dk
Phone: (+45) 20271745

The shop's address

Dag Hammerskjölds Alle 42A,
2100 Copenhagen East
Denmark

The address of the warehouse

Danstrupvej 27G,
3480 Fredensborg
Denmark

These terms and conditions apply to the purchase of goods on www.goyogi.dk for delivery in Denmark and the rest of Europe. The right of withdrawal only applies to private consumers who shop via www.goyogi.dk.

Payment and delivery

At www.goyogi.dk we accept payment with:

Visa/Dankort
We saw
Visa Electron
MasterCard
MasterCard Debit

We also accept the payment methods:

MobilePay
ApplePay

The amount is only deducted when the item is dispatched. If you have ordered several items and one of the items is backordered, we will only deduct the payment for this item when the item is dispatched.

The prices are stated in Danish kroner and include Danish VAT. GOYOGI reserves the right for misprints, price errors, VAT and tax changes as well as out-of-stock items and delivery failures from our suppliers. On top of the price, the price for freight must be added. You choose the shipping method at the end of the ordering process. Possibly. we bear payment fees.

Payment with 3D secure

To increase security when shopping at goyogi.dk, 3D secure from Visa, Mastercard and NETS is used. You experience 3D secure when you have entered your card details. There you will be asked to confirm the purchase with your NEMID or with an SMS code. In this way, Visa, Mastercard or NETS can confirm that it is your own card that you are using. The security solution is built on the basis of requirements from the EU and the Danish Financial Supervisory Authority.

If you do not want to pay with 3D secure, you can pay via MobilePay.

Receipt for receipt of order and order confirmation

When you have ordered an item from us, you will receive a receipt (order confirmation) via e-mail confirming that we have received your order. A binding purchase agreement has been entered into with us. Should you not receive this confirmation within 1 hour, you should contact us by email: support@goyogi.dk. You will also receive a new email on the same day that your order has been dispatched.

Delivery

Shipping prices (Denmark)

Delivery takes place with Postnord. If you shop for more than DKK 599, we deliver free of charge to a Postnord parcel shop near you. If you shop for less than DKK 599, shipping costs DKK 39. You can also have the package sent with Postnord to your private or business address for DKK 39.

Team GOYOGI packs and sends your order, so you have your package within 1-3 working days. There may be longer dispatch and delivery times during public holidays. All our packages are insured and with a track & trace number. When sending your package, you will receive a tracking number. You are also always welcome to contact us if you need help locating your order.

Shipping rates (Europe)

Delivery costs 299 with Postnord. The delivery time is typically 4-7 working days, but longer handling and delivery times may occur during public holidays. All our packages are insured and with a track & trace number. When sending your package, you will receive a tracking number.

Shipping prices (Norway, Switzerland, the Faroe Islands & Greenland)

Delivery costs DKK 349 with Postnord. The delivery time is typically 5-10 working days, but longer handling and delivery times may occur during public holidays. All our packages are insured and with a track & trace number. When sending your package, you will receive a tracking number.

Failure to collect parcels

If you do not pick up your package within the stated latest collection date, and the package is sent back to GOYOGI, an administration fee of DKK 150 will be deducted when processing the return package.

Return of the item and return costs

If you have regretted the purchase of an item, you must send us an email at: support@goyogi.dk with your 5-digit order number and what you want returned. You will then receive a free return label per email that you print and put on your return package. The parcel is delivered to a Postnord parcel shop. You must send or deliver the item to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the goods before the expiry of the 14 days.

Returned goods are sent to:

GOYOGI
Danstrupvej 27G,
3480 Fredensborg
Denmark

In the return package, you must enclose a copy of the order confirmation, invoice or other documentation for your purchase.

Goods cannot be sent per cash on delivery or without distribution. You should also ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, save the postal receipt as well as any track and trace number.

Did you know that all online purchases can also be returned or exchanged in our physical GOYOGI store? Just remember to bring your order number or the email on which the purchase was made.

Refund of the money in case of cancellation

When you cancel, we will refund all payments received from you, including any delivery charges. However, this does not apply in the following cases:

If you have purchased several items in one order and regret only part of your purchase, we will not refund the delivery costs. If you have chosen a form of delivery that is more expensive than the cheapest form of delivery that we offer, you will not be reimbursed for the extra cost.

We will refund the amount without undue delay and in any case no later than 14 days from the date on which we received your notice of cancellation. However, we can withhold the refund until we have received the goods back or until you have sent documentation that the goods have been returned.

We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.

Gift card

Gift cards are valid for 3 years and can be used online at goyogi.dk and in our physical store.

Gift cards used as payment for goods can only return goods with credit on the same gift card. Therefore, please save your gift card code so that it can be reused after any crediting.

Testing of the product and packaging

You are only liable for a possible deterioration of the value of the goods, which is due to handling of the goods other than what is necessary to determine the nature of the goods, its characteristics and the way in which it functions.

You must normally examine the item in the same way as you can and must in a shop, but you must not use it. If you have used it in a way that you are not allowed or can in a business, and we cannot sell it again, or cannot sell it at full price again, you must count on us to deduct the decrease in value in the amount you must have back. If the item no longer has a commercial value, we will not refund the purchase amount.

The item must be returned in the original packaging. You should also ensure that the item is securely wrapped when you return it. You bear the risk for the package/goods yourself until we receive it. Therefore, save the postal receipt as well as any track and trace number.

Complaints - If there is something wrong with the product

As a consumer, you have 24 months right of complaint. This means that if the item has a defect and you complain in time, you have the right to have the item repaired or exchanged in the first instance. If this cannot happen, or if it does not happen within a reasonable time, you can, depending on the circumstances, get the money back or a reduction in the price.

A defect is, for example, a manufacturing or material fault, or incorrect information about the product. On the other hand, normal wear and tear or damage you have caused to the product yourself is not a defect. If you discover a deficiency, you must notify us "within a reasonable time". Complaints should be sent to support@goyogi.dk. Remember to state your order number. We recommend that you make a complaint as soon as possible, especially if there is transport damage.

If you complain within 2 months of the defect being discovered, it is always within a reasonable time. If the complaint is justified, we will refund your reasonable and necessary shipping costs.

If you believe that the product has a defect, we ask you to state in as much detail as possible what the problem is.

Remember that the item must always be sent in proper packaging and receive a receipt for dispatch. Save postal receipt incl. information on shipping costs and any track and trace number.

Information on appeal possibilities

A complaint about a product or service can be submitted to the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg. You can complain to the Center for Complaint Resolution via the Complaint Portal for Nævnenes Hus .

The European Commission's online complaints portal can also be used when submitting a complaint. It is particularly relevant for consumers residing in another EU country. Complaints can be submitted here: http://ec.europa.eu/odr. When submitting a complaint, you must indicate our e-mail address support@goyogi.dk.

Personal data policy

On this page you can read about our personal data policy, which describes how GOYOGI ("www.goyogi.dk", "us", "our", "we") collects and processes information about you.

To shop at GOYOGI, you must provide at least the following:

  • Name
  • Address
  • Email address
  • Telephone / mobile number

The personal data policy applies both to personal data that you submit to us and information that we collect via the GOYOGI website, www.goyogi.dk", ("Website").

GOYOGI is the data controller for your personal data. If you wish to contact us, you can do so via the contact information:

GOYOGI
Memorial road 2
3060 Espergærde
Denmark
CVR 38584340
Mail: support@goyogi.dk
Phone: (+45) 20271745

Below you will find the personal data we collect. We also describe the purpose of the collection and the legal basis for the processing.

When you visit www.goyogi.dk, we automatically collect information about you and your use of the Website. We register e.g. which type of browser you use, which search terms you use, your IP address, including your network location and information about your computer.

The collection has no other purpose than to optimize the user experience and functions on www.goyogi.dk, just as we use the information to target our marketing on various channels, for example Google Adwords. It helps us to offer our users the most relevant content. The legal basis for the processing is the EU Personal Data Regulation, art. 6, par. 1, letter f.

When you buy a product or communicate with us at www.goyogi.dk, we collect the information you provide yourself. This can be name, address, e-mail address, phone number, payment method, information about which products you buy and possibly have returned, delivery requests, and information about the IP address from which the order was made.

The purpose is to deliver the products you have ordered and otherwise fulfill our agreement with you, including to be able to manage your rights to return and advertise. We can also process information about your purchases to comply with legal requirements, including for bookkeeping and accounting. When making a purchase, the IP address is collected for the purpose of preventing fraud. The legal basis for the processing is the EU Personal Data Regulation, art. 6, par. 1, letters b, c and f.

Newsletters

If you sign up for our newsletter, we collect information about your name, e-mail address and possibly mobile number. The purpose is to enable us to deliver newsletters to you. The legal basis for the processing is the EU Personal Data Regulation, art. 6, par. 1, letter f.

Recipients of Personal Information

Information about your name, address, e-mail, telephone number as well as order number and specific delivery wishes will be passed on to the carrier responsible for the delivery of the purchased goods to you. When purchasing non-stock items, the mentioned information can be passed on to the manufacturer or seller of the item in question, who will then take care of the delivery.

Information can be left to external partners who process the information on our behalf. Collaborators may not use the information for any purpose other than fulfilling the agreement with us, and are subject to confidentiality regarding this.

Your rights

At any time, you have the right to ask us to be informed of what information we have registered about you, for what purpose, who has received it, and where the information comes from.

If you wish, we will provide a copy of the personal data that we process about you. You can ask for the information by sending a written request to support@goyogi.dk. In this connection, we may ask you to document that you are the person you say you are.

The right to rectification

We correct incorrect personal data for you. If you have become aware of errors in the information that we have registered about you, please contact us in writing, after which we will correct the information.

The right to erasure

Cases may arise where you have the right to have all or parts of your personal data deleted by us. However, not in the event that your information is necessary for us, for example to comply with legal obligations.

The right to restrict processing to storage

There may also be cases where you have the right to have the processing of your personal data limited to storage only. For example, if you believe that the information is incorrect.

The right to data portability

In certain cases, you have the right to have your personal data delivered in a structured format that enables you to transfer the data to another data controller.

The right to object

You can always object to our processing of your personal data that is used for marketing purposes. If your personal situation makes it necessary to object to our processing of your personal data, you also have the right to do so at any time.

The right to withdraw consent

You are at any time within your right to revoke a consent you have given us for a given processing of personal data. If you wish to revoke your consent, please contact us at support@goyogi.dk.

The right to complain

You have the right to lodge a complaint at any time with the Norwegian Data Protection Authority, Borgergade 28, 5, 1300 København K about our processing of your personal data. Complaints can be lodged, among other things, by email dt@datatilsynet.dk or telephone +45 33 19 32 00.

Deletion of personal data

Information collected in connection with your registration for our newsletter is deleted when your consent to the newsletter is withdrawn, unless we have another basis for processing the information.

Security

We have implemented appropriate technical and organizational security measures against personal data being accidentally or illegally destroyed, lost, changed or degraded, as well as against unauthorized access or misuse.

Only employees who have a real need to access your personal data to perform their work have access to it.

Contact Information

GOYOGI is the data controller for the personal data collected via the Website. If you have questions or comments about this Personal Data Policy or wish to make use of one or more of your rights, you can contact:

GOYOGI
Memorial road 2
3060 Espergærde
Denmark
CVR 38584340
Mail: support@goyogi.dk
Phone: (+45) 20271745

Changes to the Personal Data Policy

If we make changes to the Personal Data Policy, you will be informed about this on your next visit to the Website.